FAQs

What information should I have available to get a price quote?

When you call for your quote, you need to answer the following questions:

1. What is the approximate size of the pool (gallons or dimensions)?

2. Do you have a covered (lanai) or open pool?

3. Do you have a spa and / or fountains in your pool?

Your phone quote will usually be a range of price, from lowest to highest. Once the technician arrives to the pool, he or she will inspect your pool equipment for proper pressure and flow. and give you the exact price before service is started.

Pure Pool & Spa takes great pride in providing our customers with an “upfront” way to price. We will never quote you a low price on the phone simply to get your business and then raise the price once we are in your home. This tactic is commonly called the “bait and switch” and it is what has given our industry a soured reputation. Please be assured that this tactic is never used at Pure Pool & Spa.

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I’ve called several other companies and you’re not the cheapest. Why is that?

Our company uses only the best technology, products, and hires and trains the best staff in the area. Being the lowest price has never been our goal. Our goal is and continues to be to offer our customers the very best service possible at a fair price. In other words, we are a company who has put our efforts into the VALUE of the service.

Why are some companies so inexpensive?
- What steps are they leaving out of the process?
- What is the quality of the products they are using?
- What is the quality offered by their technicians?
All of these components, and many more, go into what a company will charge for their services. At Pure Pool & Spa, we may not always be the cheapest, but we are the best value.

What if I’m not satisfied with the job?

Tell us. If we don’t know you are dissatisfied we can’t resolve the issue. If we don’t get something right, we are eager to better our performance. If you are not satisfied for any reason, call our office within 5 days of your service and we will return at no charge and work toward resolving the issue.

Isn’t it easier to just take care of the pool myself?

Taking care of your pool yourself is always an option. Proper pool maintenance does however, require weekly supervision. All of the chemical levels such as; Chlorine, Alkalinity, Free Chlorine, P.H. and T.D.S must be consistently maintained to have a safe swimming environment. In addition, we are trained to notice any changes in the performance of the pool. We can then immediately troubleshoot any problems and put into action a repair plan to bring your pool back to operating at 100%.

How much does Do It Yourself pool maintenance cost?

With rising chemical costs, the monthly expense of chemicals will average $50 – $60, plus the additional value of your time. Putting aside time every week to clean the pool, and making trips to your local pool supply store, is probably time you would rather be spending with your family. Like any service it is a personal decision. Many of our customers put it best when they say ” life is too short to clean your own pool”.

Do you have to service the pool every week?

Weekly service is essential to maintain a great looking, healthy, sparkling pool. Consistency is vital to your pools overall health. That is why we come on the same day of the week, every week. By doing this your pool will always be ready for you to enjoy.

Do you clean filters and if so how often should they be cleaned?

Yes we do perform filter cleanings. According to manufacturer recommendations, filters should be cleaned every 2-3 months. We follow these guidelines strictly, as proper filtration is vital for any pool.

Are you insured?

Absolutely! Additionally, we are very happy to say that we have never had an insurance claim filed against us for any reason.

Why is my pool water cloudy?

Several things can cause a pool to lose its clarity – inadequate water circulation, chemical imbalance, poor filtration, low sanitizer levels or lack of oxidation.

Can algae really hurt my pool?

Yes! If left unchecked, algae can grow in free-floating patches or cling to pool walls. Not only can algae clog filters, it can eventually cause pool surface damage and impact swimmers’ health.

Why does my pool have a strong chlorine smell?

You may be improperly administering chemicals, which is costly and can prove harmful to eyes and skin and equipment.

Can’t I just experiment with chemicals till I get the water quality I want?

NEVER experiment! Improper measuring and mixing of chemicals – whether diluted or concentrated – can create both unwanted reactions and potential health hazards. Follow the manufacturer’s instructions with special attention to safety equipment, clean up and storage.

What is RWI?

RWI stands for “Recreational Water Illnesses” that are caused by bacteria found in water, such as pools and spas. RWI usually involves diarrhea-type illnesses, but also can cause skin rash and ear, eye or respiratory infections. Pool and spa water requires proper chemical treatment to lessen the incidence of RWI. Also, people should avoid swallowing pool water and not swim while sick.